Okay nothing major here in this blog other than I paid for a Hyperspace renewal and have heard nothing. I sent them their money for another year of Hyperspace here at Star wars dot com back in mid february .... remember that MID FEBRUARY.

It is now April 10th and i have not heard back from my FOUR MESSAGES TO CONTACT CUSTOMER SERVICE. I simply wanted to know the money went through okay and that when my membership in May 16th runs out that it will renew.

I sent the first message at the end of February, the second March 3rd, the third March 16th, he fourth March 25th and finally the latest on April 7th.

No answer for any of these ..... nothing. It is like nobody is there and hopefully by making a blog someone will see of some importance and take care of this.

.... maybe not.

I just assumed the Hyperspace FAQ pages are there for when it doesn't answer your questions it offers members a way to message people in the know about this sort of stuff and that it was there to actually be answered with a simple email saying "yes we received your payment and you are all set" or "We did not receive your payment here is what we can do about that".

Seems simple enough .... yet still no response.

I'll wait it out some more and see what happens.

I mean I am sure the people running the website here would not like to see complaints about customer service posted in a blog for the world to see who may decide not to buy a membership afterwards but a simple email would have taken care of business. There are no phone numbers for a customer to call ... no email addresses to contact. All there is for us to use is a messaging system which may be malfunctioned for all I know because I find it impossible to believe a paying cutomer would go almost 2 months with a few messages sent not having one single one of them answered.

Well this isn't intended to make anyone upset or angry, I am just looking for results. maybe my money was lost somehow .... who knows .... I don't because nobody responds to the messages *shrug*